FAQ ON DELIVERY

We are so delighted to receive your order and are processing them now.

Delivery can take up to 7 business days for delivery within Singapore. Orders are delivered on business days only from Tuesday to Friday, 11am to 6pm, excluding public holidays. We would be happy to go the extra mile. For special request on delivery dates or timings, please contact shop@celebrateheaven.com or call us at +65 67330555 (during operation hours). *Kindly note that overnight and international shipment are currently not available.

Below are the common FAQ on delivery. If you cannot find your query to be answered below, please do not hesitate to contact us.

1. IS MY ORDER ON ITS WAY TO ME?

2. I HAVE YET TO RECEIVE MY ORDER, CAN SOMEONE HELP ME?

3. I HAVE RECEIVED AN ITEM WITH DEFECTS, CAN SOMEONE HELP ME?

4. I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, CAN SOMEONE HELP ME?

5. I FOUND MISSING ITEMS FROM MY ORDER, HOW DO I PROCEED?

6. HOW DOES YOUR DELIVERY SERVICE WORK?

7. DO YOU DELIVER TO WORK ADDRESSES?

8. I WANT TO CHANGE THE ADDRESS OF MY INTENDED DELIVERY, IS THAT POSSIBLE?

9. CAN I COME TO YOUR SHOP AND COLLECT MY GOODS?

10. FOR EXCHANGE OF MY GOODS, CAN YOUR COURIER PICK UP THE GOODS, OR DO WE NEED TO COME TO YOUR OFFICE?

11. WHAT ARE YOUR OPERATIONAL HOURS?

1. IS MY ORDER ON ITS WAY TO ME?

You’ll receive a confirmation email from CELEBRATE HEAVEN once your order is received, including the expected delivery date.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail.

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2. I HAVE YET TO RECEIVE MY ORDER, CAN SOMEONE HELP ME?

If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, have you tried:

  • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
  • Checking if you have a text message, email or attempted delivery card from CELEBRATE HEAVEN or one of our couriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  • Checking with your family members or neighbours to see if they have accepted the parcel on your behalf.

If you still can’t find your parcel, please email us at shop@celebrateheaven.com or call us at +65 67330555 (during operation hours) and quote your order number and address. We’ll reply as soon as we can and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.

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3. I HAVE RECEIVED AN ITEM WITH DEFECTS, CAN SOMEONE HELP ME?

We want to sort out any concerns with defect items right away. As soon as you discover a defect, please contact us at shop@celebrateheaven.com or call us at +65 67330555 (during operation hours) with the order number, the defect item’s name and quantity, and a description and/or photo of the defect within 3 days from the day of delivery.

We’ll get back to you and send you a replacement item (if applicable) as quickly as we can.

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4. I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, CAN SOMEONE HELP ME?

We want to sort out any concerns with incorrect items right away. Please contact us at shop@celebrateheaven.com or call us at +65 67330555 (during operation hours) with the order number and the incorrect item’s name or reference.

We’ll get back to you and try to resolve it for you as quickly as we can.

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5. I FOUND MISSING ITEMS FROM MY ORDER, HOW DO I PROCEED?

Due to bulk order processing, we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

If an item is missing, please contact shop@celebrateheaven.com or call us at +65 67330555 (during operation hours) with the order number and the missing item’s name and reference. We will resolve the concern for you as quickly as we can.

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6. HOW DOES YOUR DELIVERY SERVICE WORK?

We know how important it is to receive your items when you expect them, especially if you have ordered something for a specific occasion and we use a established network of couriers to deliver items from celebrateheaven.com. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

You may have the items delivered to a work address or home address. To ensure that the items are delivered correctly, our courier will require a signature on receipt. You can review our delivery options in more detail so you choose the one that best suits what you need.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail.

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7. DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. We regret that delivery service to PO Box addresses is not available.

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8. I WANT TO CHANGE THE ADDRESS OF MY INTENDED DELIVERY, IS THAT POSSIBLE?

Yes you can but you need to inform us as soon as possible. Once you have made the purchase, we will send you a confirmation email. If you have any changes made to the delivery address, you must call us at 67330555 immediately within a day, so we can amend the address.

Otherwise, we will have committed your first delivery address to our Courier and we will have to bill you for the second delivery made to your purchase.

Payment for our collection service shall be borne by you and using the credit / debit card you would pay for normal goods and our terms of sale apply for this service. Please note, we do not accept gift vouchers or discounts as part or full payment for this service.

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9. CAN I COME TO YOUR SHOP AND COLLECT MY GOODS?

Certainly! We operate from 11am to 7pm (Tue to Friday, excluding public holidays), you can come to our office at 8 Jalan Kilang Barat #04-09 Central Link (S159351) to collect your goods. No delivery charge will be applied for goods purchased over S$200. You can park your car at the Panasonic building (for hourly parking) which is next to our office building.

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10. FOR EXCHANGE OF MY GOODS, CAN YOUR COURIER PICK UP THE GOODS, OR DO WE NEED TO COME TO YOUR OFFICE?

We can pick up the exchange products, but a courier fee of S$15 will be charged. Alternatively, you can drop by at our office during our operation hours (Tue to Fri : 11am to 7pm), and we will serve you accordingly.

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11. WHAT ARE YOUR OPERATIONAL HOURS?

We are open on Tuesdays to Fridays, except public holidays, 11am to 7pm.

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